By M. Isi Eromosele
Influencer
Marketing is one of the most important new approach to marketing in a decade
for those focused on influencing customer decision making.
Marketing is orientated around sales. If it doesn't
initiate, assist or close a sale, then it is failing. And failing it is. The
largest single item on most firms' marketing spend is advertising, accounting
for between a quarter and three-quarters of budgets. In some industries,
marketing accounts for a third of revenues. Yet the link between marketing and
consequential revenues is hardly apparent.
Most of today’s marketing
is based on notions that are 20 years out of date. There are many marketing
notions that are anachronistic or at the least obsolete. These include the
notion that if you put enough messages out there some of them will be heard.
The notion that 'building the brand' is money well spent. The notion that
people believe what they see and read.
Many recent marketing initiatives that supposedly take advantage of Web 2.0 technologies are
merely reactions that apply old techniques to new media. Marketing needs to
rethink the messages it is communicating, to whom it's communicated and the
methods being used.
Many
companies are disappointed at the lack of tangible return on their investment
in multi-million dollar marketing activities. Advertising remains the largest
budget item on most firms' marketing plans. Advertising may be a fixture in a
company's annual budget, but management boards are increasingly questioning why
this is.
Four of the world's largest brands
have never conducted much advertising, and the same is true for seven out of
the 10 fastest growing brands. There is no proven causal relationship between
advertising and financial performance, period.
There is no strong evidence to
suggest that advertising has any effect on sales. The academic research on
marketing and return on investment (ROI) is paltry in number and unconvincing
in conclusion. There is an awful lot of assertion from the advertising
profession itself, and numerous claims to the link between brand and revenues
or stock price.
It is true that firms with big revenues and profits usually
have well-known brands. Yet brand awareness could equally be an outcome of high
sales, rather than a driver of it.
Google has never advertised, yet it has become the world's
most powerful brand.
In most companies, a
disconnect exists between sales and marketing. This manifests itself at an
operational level in departmental warfare with disastrous results.
At almost every company, there lies
a wide schism between marketing and sales. Neither side strives for
collaboration or alignment of objectives that will ultimately benefit the
company. The result is paralysis of purpose that hampers the company’s ability
to increase brand awareness among its target audience.
Recent trends in marketing, which includes the move online, campaign
management systems, the creation of brand personalities – have done nothing to
bring the two sides closer.
The
following are trends that have occurred that marketers should use to influence
their marketing strategies towards their customers:
- Timing – the Web and other technologies have made
customers more impatient than ever.
- Personalization
– customers are expecting personalized offerings and will no longer
tolerate a "one size fits all" approach.
- Value
definition – customers who demand the total experience have redefined
the value proposition. They leave little or no room for error and they
want to be satisfied at every touch point.
- Employee
actions – customers are tired of brand promises; they want to see them
carried through in employee's actions.
- Authenticity – the customer experience must be authentic.
All these trends should influence marketers to rethink
the way they engage and interact with their customers. More than ever before,
today's marketers need to make sure that their marketing offer is fully backed
by a well aligned marketing organization that is ready to deliver on the brand promises
they’ve made.
M. Isi Eromosele is the President | Chief Executive Officer | Executive
Creative Director of Oseme Group - Oseme Creative | Oseme Consulting | Oseme Finance
Copyright Control © 2012 Oseme Group
0 comments:
Post a Comment