By M. Isi Eromosele
To be successful in a communicatively seamless world, marketers
must create global brands: brands that continuously engage with consumers when
they want, where they want and how they want, particularly through social media.
To achieve this, companies must first reconcile the gap
between changed modern consumer behaviors and their mostly outdated marketing
tactics. Then they will have to incorporate social marketing into their global brand-building
strategies.
Today, too many marketers are beholden to the purchase
funnel, an outdated model that inaccurately reflects the reality of today’s
consumer purchase journey in three significant ways.
- The
journey must be described from the consumer’s point of view, not the
marketer’s
- The
journey to customer loyalty is not linear, but rather is a continuous
process of communication and interaction
- The journey is not isolated to just one person at a time; entire consumer communities facilitated by social media influence it
Building Global Brands
Companies must
use organizational structures, processes and cultures to allocate
brand-building resources globally, to create global synergies and to develop a
global brand strategy that coordinates and leverages country brand strategies.
The trend towards increased globalization has had a major
impact on the branding strategies of international companies. In the past, global
firms developed brands that were adapted to the needs of local markets, under a
multi-domestic marketing approach.
They now tend to favor the development of global brands that
ideally have the same product, the same name and the same positioning in all
markets, under a global marketing approach.
Global Brand Creation Strategies
International companies have traditionally followed two types
of strategies to create their global brands.
One strategy consisted of expanding successful local brands on international
markets. This strategy has been followed over decades by many multinational
firms.
For example, a brand like “Evian” was first a successful
local brand in France before
it was expanded on a worldwide basis. Evian has now become the leading global
brand in the worldwide mineral water market. This is also the case of Barilla
that was initially a strong local brand in Italy and is
now the successful worldwide leading pasta brand. Nivea from Beiersdorf in Germany was also
first a successful local brand before becoming the European cosmetic leader. Coca-Cola
is also part of this first group of brands.
The second strategy has consisted of creating global brands
from the start. These brands are launched
on a worldwide basis at the same time. This is the most recent strategy adopted
by certain multinationals such as Procter and Gamble. The creation of global
brands such as Pringles, Swiffer or Kangoo are good examples of this strategy.
The key advantage with this strategy is to rapidly build a
world brand with the same name and positioning in every market and benefit from
substantial economies of scale. The risk
is that this strategy requires massive investment on a worldwide basis without
surety of a worldwide success.
The majority of existing global brands have been created
following the first strategy. These brands were first strong local brands in
their home country before being expanded internationally. Only a few numbers of most recent global
brands have been global as from the start.
Most global brands have therefore a country of origin.
Building Global Marketing Capability
Despite intensifying local and global competition, many leading
global brands have seen their sales grow steadily as a result of their ability
to create one global voice and make that voice relevant to the local consumer.
Success is directly pegged to an important quality of the
leaders of these brands: implementing their strategy with a global mindset. Instead
of just focusing on developing effective global marketing mixes for their
brands, the most successful marketing leaders also focus on building a global
marketing capability for their organizations.
New global brand leaders are typically quite comfortable developing
three key components of global marketing: insights, innovation and
communication. The new challenge they face is that of global leverage, the
“how” of global marketing: developing a single global brand strategy, enabling
marketing of the global leverage, enabling disparate marketing team alignment,
improving speed to market and building brand expertise across multiple
countries.
This is about leveraging global economies of scale and
competition-mandated cost-efficiencies, satisfying consumers’ increasing demand
for customized products and services and satisfying local marketing and talent needs.
The rewards for solving these challenges are substantial, including sustainable
growth for these global brands.
Succeeding globally means that it is crucial for global
companies to ensure that all players share a common understanding of the market
realities at local and global levels.
Connecting is about building
understanding, trust and interdependence. Local teams want to know that their
market’s success is what drives the global team’s work and global teams want to
see that looking for similarities, rather than differences, is the prevailing
mindset among local teams.
M. Isi Eromosele is
the President | Chief Executive Officer | Executive Creative Director of Oseme
Group - Oseme Creative | Oseme Consulting | Oseme Finance
Copyright Control ©
2012 Oseme Group
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