By M. Isi Eromosele
Marketing is a broad, challenging and often misunderstood
function. Ask several people from
various parts of the world to define it and you’ll probably get very different
answers.Yet marketing is much more than brochures and websites and
numbers; it’s an investment that generates revenue, profit and opportunity for
growth.
Good marketing is essential for every company. It can make a
company with a mediocre product successful, but poor marketing can send a good
company out of business. Yet even business-to-business (B2B) marketing is often
seen as a soft creative field instead of the engine that drives company revenue.
The Strategic Marketing Process can be organized into three
categories:
- Develop Your Strategy
- Create Tools and Processes
- Generate and Manage Customers
Competitive Positioning
The first major step a company has to take in developing its
Strategic Marketing is to establish its competitive positioning.
What sets your product, service and company apart from your
competitors? What value do you provide and how is it different from the
alternatives? Competitive positioning is about defining how you’ll differentiate
your offering and create value for your market.
It’s about carving out a spot in the competitive landscape
and focusing your company to deliver on that strategy. A good strategy includes:
- Market
profile: size, competitors, stage of growth
- Customer
segments: groups of prospects with similar wants & needs
- Competitive
analysis: strengths, weaknesses, opportunities and threats in the
landscape
- Positioning
strategy: how you’ll position your offering to focus on opportunities
in the market
- Value proposition: the type of value you’ll deliver to the market
One of the key elements of your positioning strategy is your
value proposition. There are three essential types of value: operational
excellence, product leadership and customer intimacy.
Rather than leaving your positioning and value proposition
to chance, establish a strategy. Think impartially about the wants and needs of
your customers and what your competition offers. You may find an unmet need in
the market or you may realize that you need to find a way to differentiate from
your competitors.
As a result, you may decide to promote a different attribute
of your product, or you may find entirely new opportunities to create new
products and services. Either way, you’ll strengthen your business in both the
short and long term.
Key Concepts and Actions
Your competitive positioning strategy is the foundation of
your entire business - it’s the first thing you should do, particularly if you’re launching
a new company or product. It’s also important when you’re expanding or looking
for a new competitive edge.
Profile your market
- Document
the size of your market, major competitors and how they’re positioned.
- Determine
whether your market is in the introductory, growth, mature or declining
stage of its life. This lifecycle stage affects your entire marketing
strategy.
Segment your market
- Understand
the problems that your market faces. Talk with prospects and customers or
conduct research if you have the time, budget and opportunity. Uncover
their true wants and needs - you’ll learn a great deal about what you can
deliver to solve their problems and beat your competitors.
- Group
your prospects into segments that have similar problems and can use your
product in similar ways. By grouping them into segments, you can efficiently
market to each group.
Evaluate your competition
- List your competitors. Include any competitors that can solve your customers’ problems, even if their solutions are much different than yours, they’re still your competition.
- Rate
your own company and your direct competitors on operational efficiency (price),
product leadership and customer intimacy. It’s easy to think you’re the
best, so be as impartial as you can.
- Identify
areas where your competition is vulnerable.
- Determine
whether you can focus on those vulnerable areas - they’re major
opportunities.
- Identify
products/services you can offer to meet the true needs of your market in a
new and better way.
Define your value proposition
There are three core types of value that a company can
deliver: operational efficiency (the lowest price), product
leadership (the best product), or customer intimacy (the best
solution & service). Determine which one you’re best equipped to deliver; your
decision is your value proposition.
Brand Strategy
Develop a brand strategy to help you communicate your
positioning and value proposition every time you touch your market. Together, these
strategies are the essential building blocks for your business.
Your brand is the entire experience your prospects and
customers have with your company. It’s what you stand for, a promise you make and
the personality you convey. And while it includes your logo, color palette and
slogan, those are only creative elements that convey your brand. Instead, your
brand lives in every day-to-day interaction you have with your market,
including:
- The images
you convey
- The messages
you deliver on your website, proposals and sales materials
- The
way your employees interact with customers
- A customer’s opinion of you versus your competition
Branding is crucial for products and services sold in huge
consumer markets. It’s also important in
B2B because it helps you stand out from your competition. It brings your
competitive position and value proposition to life; it positions you as a certain
“something” in the mind of your prospects and customers.
Your brand consistently and repeatedly tells your prospects
and customers why they should buy from you. If you want to capture significant
market share, start with a strong and unique brand identity or you may not get
far.
Successful branding also creates brand equity, the amount of
money that customers are willing to pay just because it’s your brand. In
addition to generating revenue, brand equity makes your company itself more valuable
over the long term.
Together with your competitive positioning strategy, your brand
strategy is the essence of what you represent. A great brand strategy helps you
communicate more effectively with your market, so follow it in every interaction you have with
your prospects and customers.
M. Isi Eromosele is
the President | Chief Executive Officer | Executive Creative Director of Oseme
Group - Oseme Creative | Oseme Consulting | Oseme Finance
Copyright Control ©
2012 Oseme Group
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